Contact
Talk to the people who build PDF Atelier
There is no chatbot in front of support. One address handles every request — write to it with the details below and the first reply will be useful.
Email us
Support, billing, privacy and security all go to one inbox:
ecommercemanageritalia@gmail.com
Last updated: 25 August 2026
Support and bug reports
Include as much of this as you can:
- The tool you used and the browser you used it in.
- What you expected and what the export actually contained.
- Never attach a confidential document. A synthetic file that reproduces the issue is better for both of us.
Billing, refunds and data deletion
Use the same address for Pass and Plus questions, invoices, refunds, and deletion of your account and its billing records. Write from the email address linked to the purchase so we can match it.
Security reports
Describe the file type and the steps to reproduce. We answer security reports before feature requests.
Response times
We answer within two working days, usually sooner. Billing and deletion requests are handled within 30 days at the latest, as required by GDPR.